Raja100 FAQ – Common Questions and Complete Answers

You must be at least 18 years old at the time of registration. raja100 complies with responsible gaming guidelines and has an age verification system in place. Individuals under 18 are not permitted to register or use this platform under any circumstances.

KYC (Know Your Customer) verification is required before your first withdrawal is processed. You can deposit and play without KYC, but to withdraw funds, upload a copy of your MyKad or passport along with a selfie holding the document. The verification process takes anywhere from a few hours to 24 hours on business days.

No. Raja100 only allows one active account per individual. Holding multiple accounts violates raja100's Terms and Conditions and may result in the closure of all associated accounts and forfeiture of all balances. If you have previously registered and wish to access an old account, please contact our support team.

Changing your phone number requires stricter identity verification since your phone number is used as a primary security factor. Contact the raja100 support team via live chat, provide a photo of your MyKad or passport, and support will guide you through the process, which takes between 1 and 3 business days.

Go to login page and click "Forgot password?". Enter your registered phone number and you will receive an OTP code via SMS within 60 seconds. Enter the OTP code and set a new password. If you no longer use your registered number, contact support for account recovery with additional identity verification.

An account can be blocked for several reasons — repeated failed login attempts, suspicious activity, or an active self-exclusion request. For accounts blocked due to failed login attempts, wait 15 minutes and try again. For other cases, contact raja100 support via live chat and provide your identity verification details.

Yes. You can close your account or activate self-exclusion via account settings or by contacting the raja100 support team. Prior to closure, any remaining balance in your account will be processed for withdrawal to your bank account. For more information on self-exclusion, visit the Responsible Gaming.

Raja100 accepts members from all states in Malaysia, including Peninsular Malaysia, Sabah, and Sarawak. The platform operates in Bahasa Malaysia and supports local Malaysian payment methods including FPX, DuitNow, and all major Malaysian banks.

The minimum deposit at raja100 is RM 10 for most payment methods. Certain methods such as bank transfers may have slightly different minimum limits. There is no set maximum deposit limit for standard accounts, though you can set your own personal deposit limit from your account settings as a spending control measure.

Deposits via FPX and DuitNow QR are typically credited within 1 to 5 minutes. Deposits via internet banking transfer take between 5 and 30 minutes depending on your bank. If your deposit has not been credited after 30 minutes, contact raja100 support with proof of payment (a screenshot of your receipt) for verification.

Raja100 does not charge any processing fees for deposits. However, your bank or digital wallet provider may apply their own separate transaction fees. Please check with your bank if any charges are applied on their end.

This is a situation that can be fully resolved. Contact the raja100 support team via live chat and provide: the transaction reference number from your bank or wallet, the amount deducted, the date and time of the transaction, and a screenshot as proof of debit. Our team will review the records and credit your account or process a refund within 24 hours.

For security purposes and to comply with anti-money laundering policies, all deposits must be made using a bank account or payment method registered in your own name. Third-party deposits are not accepted and may result in the deposit being held and your account being reviewed.

Raja100 uses a PCI DSS-certified payment gateway to process card transactions. Full card numbers are never stored on raja100 servers — only tokens generated by the payment provider are retained. All transactions are protected with 256-bit SSL encryption and 3D Secure authentication.

Yes. You can set daily, weekly, or monthly deposit limits via Account Settings → Financial Limits. Limit decreases take effect immediately. Limit increases require a 7-day waiting period as a responsible gaming and security measure. This is a control tool we encourage all members to use.

Processing time depends on your VIP level. Bronze members: approximately 15 minutes; Silver: 10 minutes; Gold: 8 minutes; Platinum: 5 minutes; Diamond: under 5 minutes. All withdrawals are processed 24 hours a day, including weekends and public holidays.

The minimum withdrawal is RM 30. Daily withdrawal limits depend on your VIP level: Bronze RM 5,000; Silver RM 10,000; Gold RM 20,000; Platinum RM 50,000; and Diamond has no fixed limit. For withdrawals exceeding the standard limit, contact your VIP agent or raja100 support.

A withdrawal may be under review because: KYC has not been completed, bonus rollover requirements have not been met, the withdrawal amount exceeds the daily limit, or the security system has detected activity requiring additional verification. Contact raja100 support with your withdrawal request number for a detailed status check.

Yes, you can add or change your bank account for withdrawals via Account Settings → Bank Information. New bank accounts must be verified and must be in your own name as registered on your raja100 account. Verification of a new bank account takes up to 24 hours.

Raja100 does not charge any withdrawal processing fees. The amount you withdraw is the full amount entered in your withdrawal request. The receiving bank may apply its own incoming transfer fees, but this depends on your bank's policy and is not under raja100's control.

You can cancel a withdrawal request as long as it is still in "Processing" or "Pending Approval" status. Once a withdrawal has been successfully sent to the bank, it cannot be cancelled. To cancel, go to Withdrawal History and look for the Cancel button on the active request, or contact support immediately.

When the status shows "Successful", it means raja100 has sent the funds to your bank. Bank confirmation time is typically between a few minutes and 2 hours, depending on your bank. If the funds have still not arrived after 3 hours, contact raja100 support with your withdrawal reference number and support will confirm the banking transaction number so you can follow up directly with your bank.

Rollover requirements vary by bonus type. Generally, welcome bonuses carry a rollover requirement of 5x to 20x the bonus amount. This means if you receive a RM 50 bonus with a 10x rollover, you need to wager RM 500 before the bonus can be converted to withdrawable cash. Full terms are available on each promotion's terms page.

Validity periods depend on the bonus type. Welcome bonuses are typically valid for 7 days from the activation date. Daily cashback must be claimed within 24 hours. Weekly rebates must be claimed before Monday each week. Bonuses that are unused or whose rollover requirements are not met within the validity period will expire automatically.

There are several reasons you may not be eligible for a particular bonus: you have already claimed that bonus before, you are using the same device or IP address as another account, the bonus is only available for specific game types, or there is an active deposit with an incomplete rollover. Check each promotion's eligibility terms or contact support for further clarification.

Yes. Before receiving or activating any bonus, you may choose to opt out of it. If you make a deposit without activating a bonus, your deposit funds are free to withdraw at any time after meeting KYC requirements. However, if a bonus has already been activated and a rollover is in progress, withdrawals can only be processed once the rollover is completed.

Raja100 occasionally releases special promo codes through official channels. These codes can be entered during registration in the "Referral Code" field to unlock additional benefits. Make sure you only use codes from official raja100 channels — raja100 is not responsible for codes obtained from unofficial sources.

Cashback is calculated based on your net losses within a set period. For example, if the cashback rate is 5% and you have a net loss of RM 200 in a day, you are eligible for RM 10 cashback. Cashback is usually credited automatically to your account daily at a set time and carries lower rollover requirements compared to regular bonuses.

Yes, VIP bonuses have higher rates and lower rollover requirements. VIP Gold members and above receive special level-up bonuses, higher cashback, exclusive rebates, and personalized offers. Diamond and Platinum members receive birthday bonuses, higher withdrawal limits, and special gifts from time to time. Visit the VIP for full details.

Yes. All games on raja100 use a certified Random Number Generator (RNG) system verified by independent third-party testing bodies. This ensures every spin, card, or number generated is truly random and free from any manipulation. Live Casino games are streamed in real time with real dealers for greater transparency.

If your connection drops during a game, log back in and go to the Game History or Interrupted Games section. The raja100 system saves your game state during disconnections. For unresolved bets, the final outcome will be recorded based on the actual game result. If there are any inconsistencies, contact support with the relevant game ID.

Most slot and casino games at raja100 offer a demo mode that can be played without a deposit. Simply log in, select a game, and look for a "Demo" or "Try for Free" button. Demo mode uses virtual credits and requires no real money — ideal for those who want to understand how a game works before wagering with real funds.

raja100 Fish Shooting Games can be played via a web browser or mobile app. Choose a game room based on your preferred betting limits, purchase bullet credits using your account balance, and start shooting. Each fish carries a different reward value. Visit the page Fish Shooting Games for a complete guide and list of available games.

Yes. The raja100 Sports section covers esports betting for popular games such as Mobile Legends, Dota 2, CS:GO, League of Legends, and more. Bets can be placed before a match begins or during a live match in live betting format. Visit the Sports for the full list of matches and betting markets.

Betting limits vary by game type and room. Slots typically have a minimum bet as low as RM 0.10 to RM 1.00 per spin. Baccarat tables range from RM 5 to RM 50,000. Sports betting starts from RM 1. Each game displays its minimum and maximum limits within the interface before you start playing.

raja100 Bingo is played online with other players from across Malaysia. Purchase bingo tickets using your account balance, pick your numbers or let the system choose randomly, and wait for the numbers to be called. The first player to complete a bingo pattern wins the prize. Visit the Bingo for complete information on game types and game schedules.

Yes, VIP tiers are calculated based on activity within a rolling 30-day period. If your deposit and gaming activity decreases during a given period, your VIP tier may be downgraded. This is designed to ensure VIP benefits are given to active members. However, your tier will not drop within a single month — raja100 provides a fair adjustment window.

raja100 Diamond VIP members enjoy the highest tier of benefits: unlimited fixed withdrawal limits, cashback of up to 2.0%, withdrawal processing time under 5 minutes, a dedicated personal agent available for direct contact, exclusive birthday bonuses, invitations to exclusive events, and personalised offers tailored to your gaming preferences. There are no membership fees to become a VIP — it is entirely based on your playing activity.

VIP Gold members and above get access to a personal agent. Your personal agent's contact details are available in the account dashboard under the VIP section once you reach that level. Personal agents can be reached via a designated messaging app and have extended service hours compared to regular support.

Yes. VIP points accumulated through gaming activity can be redeemed via the VIP Rewards section in your account. Points can be exchanged for game credits, bonuses, or gifts based on the conversion rate set for each VIP tier. Higher-tier members receive more favorable conversion rates.

Yes. Your current VIP tier, cumulative deposit amount over the past 30 days, VIP point balance, and estimated deposit required to reach the next tier are all available on the VIP dashboard after logging in to your raja100 account. This information is updated in real time.

Go to Account Settings → Security → Two-Factor Authentication. Enable 2FA and choose your preferred method: OTP via SMS or an authenticator app. Once activated, every login from a new device will require an additional OTP code. We strongly recommend enabling 2FA for maximum protection.

Act immediately: change your password via Account Settings, check the Activity Log for suspicious login sessions, and contact raja100 support via live chat right away. Our security team can block all active sessions and review any unauthorized transactions within 30 minutes of your report.

No. Raja100 will never ask for your password, OTP code, or any sensitive information via email, SMS, social media, or any other channel. If you receive a message claiming to be from raja100 requesting such information, it is a fraudulent attempt. Report it to the raja100 support team with a screenshot of the message.

Raja100 has a strict Anti-Money Laundering (AML) policy. This includes KYC verification for all withdrawals, monitoring of suspicious transactions, withdrawal limits based on verification level, and reporting of suspicious activity to the relevant authorities in accordance with Malaysian law. All of this is in place to protect legitimate members and the integrity of the platform.

Use a long password (minimum 8 characters) combining uppercase letters, lowercase letters, numbers, and symbols. Do not use personal information such as your date of birth or name in your password. Do not reuse the same password across other accounts. Change your password regularly every 3 months. Enable 2FA for an additional layer of security. Do not share your password with anyone, including raja100 support.

The official raja100 website is raja100.pro only. If you come across any website, app, or social media account using the raja100 name or logo without authorisation, please report it to our support team via live chat with a link or screenshot of the fraudulent platform. We will take appropriate legal action against the perpetrators.

For Android: version 6.0 (Marshmallow) or above with a minimum of 2GB RAM and at least 100MB of free storage. For iOS: version 12.0 or above. A stable internet connection (WiFi or 4G/5G mobile data) is required for the best experience, especially for Live Casino games and Sports Betting.

Yes, your raja100 account is universal. The same login can be used on the raja100.pro website and the mobile app. Your balance, game history, VIP tier, and all account information are synced and updated in real time across all devices.

Try these steps in order: (1) Close the app completely and reopen it. (2) Restart your phone. (3) Clear the app cache via Settings → Apps → Raja100 → Clear Cache. (4) Check if a newer app version is available on the download page. (5) Uninstall and reinstall the app. If the issue persists, contact raja100 support and provide your phone model and operating system version.

Yes, the official raja100 app downloaded from raja100.pro is safe. Our APK files are regularly scanned and are free from malware. Make sure you only download from the official link on the raja100.pro website and not from unknown third-party sources. Apps downloaded from other sources may have been modified and could compromise your account security.

During the first installation, the app will ask permission to send notifications — select "Allow". If you previously declined, go to Phone Settings → Apps → Raja100 → Notifications and re-enable it. Within the raja100 app, you can also choose which notification types you want to receive via Settings → Notifications.